https://yourexitmap.com/business-buyers-and-disintermediation/ Free Exit Planning Tools for Business Owners Thu, 11 Jun 2020 15:30:43 +0000 hourly 1 https://wordpress.org/?v=6.9.4 https://yourexitmap.com/business-buyers-and-disintermediation/#comment-120 Tue, 06 Mar 2018 17:28:46 +0000 http://www.awakeat2oclock.com/?p=4013#comment-120 Scott: I ran into the same problem with ebay buyers trying to hold our feedback rating hostage by getting an undeserved partial refund. Our “full, unconditional refund rather than a “partial refund policy was set in stone during a rare 78 collection ebay sale. Although the collection was mint, untouched store stock and sold items were packed in expensive Uline 78 mailers several buyers claimed the 78″s arrived warped and wanted a partial refund. Statistically the number of “warped in shipping seemed way too high but we offered a full refund instead of a partial one to all buyers. Not one of them replied or sent their purchases back which made us assume they were all lying in order to get a refund. As Seinfeld said, “People, they”re the worst!.

]]> https://yourexitmap.com/business-buyers-and-disintermediation/#comment-119 Wed, 28 Feb 2018 12:49:05 +0000 http://www.awakeat2oclock.com/?p=4013#comment-119 Great post John. As we say at Successful Transition Planning Institute, you have to know your goals and address your fears to have a great business transition. Fears about disintermediation are not often raised by the owners, but a wise advisor must raise them. Otherwise the owner’s goals may simply be fantasy. For those owners whose business is likely being dis-intermediated, and cannot offer differentiation (or it is too late to do so without significant, risky investment), the owner can still set goals for winding down the business and protecting personal assets, as well as creating a meaningful life.

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